Frequently asked questions
You can cancel most bookings easily through the app. Please note that cancellation options and any applicable fees depend on the hotel or Umrah package you chose. You can always check the full cancellation terms before confirming your booking or anytime in the "My Bookings" section.
If your booking includes "Free Cancellation," no fees will be charged. However, if the free cancellation period has expired or your booking is "Non-refundable," a cancellation fee will apply according to the policy detailed in your booking information.
You can request a date change through the "Manage Booking" section in the app. Please note that any changes may affect the price and are subject to availability.
Payments depends on the type of booking. Some hotels allow "Pay at Property", while others require prepayment, particularly for Umrah packages, to secure your accommodation and transportation arrangements.
We accept most major credit cards, including Visa and MasterCard, as well as local payment options in Egypt, such as Fawry and e-wallets, to make booking your Umrah package simple and convenient.
We value transparency; you will see the final price details (including service taxes and VAT) clearly stated before you click "Book Now".
Our Umrah packages are designed to provide a complete and comfortable experience. They generally include accommodation in Makkah and Madinah,
Transportation between cities and holy sites, and, in some packages, visa processing and flight tickets are included. You can find the full details under "Package Includes" on each offer page.
Yes. We offer visa assistance with select packages or can guide you through the process in coordination with our authorized partners.
We provide the distance of each hotel in Makkah and Madinah, either in meters or walking minutes, and indicate if a free shuttle service is available.
You can add a "Special Request" during booking. Requests are forwarded to the hotel and are subject to availability; extra charges may apply and are payable directly at the property.
Check-in is generally from 2:00 PM, and check-out is before 12:00 PM. Exact times for each property are provided on its description page.
Our team is available 24/7! You can reach us through the app’s live chat, our hotline, or WhatsApp.
You can follow our official social media pages to stay updated on exclusive Umrah packages and hotel deals.
Yes. We use advanced SSL encryption to protect your data.
Credit card information is processed securely through certified payment gateways and is never stored on our servers.
Your data is used only to complete your bookings and provide trip updates.
We do not share your information with third parties, except as needed to fulfill your booking (e.g., hotels or airlines).
Yes. You can request permanent account deletion via your profile settings or by contacting customer support.
All your data will be erased immediately.
Our team is available 24/7 to assist you. You can reach us via:
- Live Chat: Through the chat icon inside the app.
- WhatsApp: [Insert Number Here] for quick inquiries regarding Umrah.
- Email: support@rihlati.com
